Samsung Account Disabled Solution

This phone has been disabled by EE… Absolute Software Computrace” – Free solution: All Samsung

Lately, many Samsung Galaxy series phones were blocked (please notice the word “blocked”, we are not talking about network unlocking here) by Orange carrier from UK (EE). The reason, well, if you really want to know, those phones still belong to EE as they are still on the contract of Orange UK, so if they find those being used somewhere else, with some other carrier, they would block it. Unblocking your phones using this method might be illegal in your country. Proceed at your own risk.


  1. Download and flash a recent build of TWRP or CWM using Odin. (I am neither gonna explain here what is TWRP and CWM and how to flash it, nor where to find it – just google. Make sure you flash the TWRP or CWM build corresponding to your phone model.)
  2. Put your phone into recovery mode by turning it off completely and then pressing the “Volume Up + Home + Power” buttons.
  3. Connect the phone to USB cable while in recovery mode. Go to your PC’s “Device Manager” and make sure “ADB” drivers are installed. If not, use Google.
  4. Make sure your phone is readable by your PC. For this, you need to run the “adb devices” command in CMD prompt. You will also need to download “adb binaries” if you don’t have already.
  5. “Absolute Software Computrace” data is stored in a dedicated partition on your phone’s EMMC and the partition is named “persdata”. We need to format it. But before that, make a backup just in case:
    adb shell
    dd if=/dev/block/platform/msm_sdcc.1/by-name/persdata of=/sdcard/persdata.img
    adb pull /sdcard/persdata.img

    Place this “persdata.img” in some safe location.

  6. Now comes the most important part of formatting the partition:
    adb shell
    mke2fs /dev/block/platform/msm_sdcc.1/by-name/persdata
    dd if=/dev/zero of=/dev/block/platform/msm_sdcc.1/by-name/persdata

    Factory reset your phone and reboot and voilà, you just unblocked your phone.

Galaxy Alpha and later

While the above commands will work perfectly on your Samsung Galaxy S5, Note 3 and Note 4 series phones, it won’t work for Galaxy Alpha and more recent variants. If the above doesn’t work for you, you will need to find out the correct alternative for “msm_sdcc.1″ to be used in the above commands. Run:

ls /dev/block/platform

And you will see something listed, e.g. “15540000.dwmmc0″. So you would then replace “msm_sdcc.1″ with “15540000.dwmmc0″. The above command will then become:

mke2fs /dev/block/platform/15540000.dwmmc0/by-name/persdata

Good luck!